Return & Refund Policy for Trending Society
Effective Date: 10-September-2024
At Trending Society, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, our Return and Refund Policy provides the guidelines for returning items and requesting a refund.
1. Return Policy
Eligibility for Return: You may return any product within 3 to 4 days of receiving it, provided the item is in its original, unused condition and includes all original packaging, tags, and accessories.
Condition of Return:
- Products must be unworn, unwashed, and undamaged.
- The original packaging, including any branded tags or seals, must be intact.
- Any item that does not meet these conditions will not be eligible for return.
Non-Returnable Items:
- Personalized items or custom orders are non-returnable unless defective or damaged upon delivery.
- Sale or discounted items are not eligible for return unless otherwise stated.
Return Process:
- To initiate a return, please contact our customer service at trendingsocietystudios@gmail.com or visit our website Trending Society within 3 days of receiving your order.
- Once your return request is approved, we will provide you with instructions on how to return the item.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or damaged product).
Return Shipping:
- You are responsible for arranging return shipping and ensuring the package is properly secured for transit.
- We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.
2. Refund Policy
Refund Process:
- Once we receive the returned item and confirm it meets our return eligibility criteria, we will process your refund.
- You will receive an email notification when the refund has been initiated.
Refund Timeline:
- Refunds will be processed to the original method of payment within 7 to 10 business days of receiving the returned product.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping Fees:
- Shipping fees are non-refundable unless the return is due to a mistake on our part, such as receiving a defective or incorrect item.
3. Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item following our Return Policy and place a new order for the desired item.
4. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 24 hours of receiving the item. We will arrange for a replacement or refund, including return shipping costs if the damage is due to our error.
5. Contact Us
For any questions or concerns regarding our Return & Refund Policy, feel free to Contact Us.
Thank you for shopping with Trending Society! We value your business and are committed to making your shopping experience a positive one.